Help with TIVO please!?!?!?

I have tivo but through direct tv and i have to make sure that my phone is connected to it for it work properly. You might have to do something similar since you have a new phone line, or it has to connect to a different serve on the net. Plus, i would call them and ask them to refund your money for those lost 2 months. I just checked their website and it says n18 means that it failed to configure and you need to make sure that your firewall isn't blocking it. That should help, if not, go to windows firewall and open port 80 by adding it to your safe list. Good luck.